Are You Listening

Critical listening skills are critical – in personal life, in home life, and in business life.

A dozen business writers all say the same thing, including John C. Maxwell, Zig Ziglar, and so many others. 

Good managers are good listeners.

From a handy book titled “13 Fatal Errors Managers Make” by W. Steven Brown comes this sage advice. 

“When I was preparing to write this book I asked a number of my business friends, several of them chairmen of companies, what business advice they would give if they were writing it.  Almost without exception, and often at the top of their lists, they said, ‘Learn to be a good listener.’”

~W. Steven Brown

The one great desire of every human being is to be heard and to be understood. 

Give us that opportunity.  Let us express ourselves without fear of recrimination.  This is one of the most freeing experiences a leader can offer her workforce. 

Your employees have ideas, suggestions, and thoughts on just about every aspect of your business, and they will share these thoughts IF you provide them a safe environment in which to share.

Your customers demand this same treatment.  We have just ended a frustrating experience with Dell Computers.  I never felt I was given a proper venue to express my frustrations, and it will make me consider twice whether to buy another product from them in the near future.  

I want to be listened to, and so do you.

Give your ear to your employees, your customers, your spouse, and your kids, and then watch for positive results in your relationships.  It will happen.

P Michael Biggs

www.up-words.net

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