We
notice. Maybe you don’t think you do,
but you do.
We
notice when people smile or not.
We
notice the treatment we receive in grocery and retail stores.
Let
me explain. On Sunday Carolyn and I went
searching for a particular piece of furniture for our bedroom.
Our
best experience was in the first store we visited. He was knowledgeable, he listened, and he
showed us a very close example of what we were seeking.
The
second store clerk tried, but failed. She kept showing us pieces that we had no
interest in at all. They were far from
the mark of our original need and interest.
She didn’t listen.
The
third clerk was nice enough, but her worse offense was a most unpleasant
case of bad breath.
In
a couple of stores, we waited longer than was prudent before being approached with
a greeting and an offer to help. We
showed all the signs of needing help. We
walked in with purpose. We looked around
trying to get a sense of exactly where the furniture was that we were seeking. And we had money to spend.
You
see – we noticed. We noticed the presentation
from greeting to listening to seeing to leaving.
What
do people notice about you? Your
smile? Your kind and appropriate
words? Your confidence in presentation? You pleasant breath or lack thereof?
Make
no mistake – we notice the little things that can lead to buying confidence and
trust in you as a reliable and knowledgeable person.
P Michael Biggs
Offering
Hope
Encouragement
Inspiration
One Word
at a Time
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