How you look overpowers what you say by a factor of eight!
Here are the facts.
Communication is …
7% Words
38% Tone
55% Body language
Most individuals use some 700,000 signals that they give off in day-to-day human interactions, and approximately 250 facial expressions. We are constantly giving and receiving verbal and non-verbal communication in every conversation, passing glance, brief smile and nod of our heads to another human being. Everything we do, from the way we sit, the amount of eye contact we use and even how loudly we speak all send verbal and non-verbal signals about us and our feelings. Our non-verbal signals produce either a sense of trust and interest in connecting with another person or they generate disinterest, distrust and fear.
Eye Contact: Look people in the eye. Avoid prolonged stares and glares, but give a solid look in the eyes for 2-3 seconds, break away and be sure and include every person in the party with whom you are speaking.
Be aware of your own eyes when engaging someone in conversation. Experts in body language and non-verbal expressions are in agreement that when a person visually recalls something, they look up and to the left. When they make up an answer or lie, they look up and to the right.
Hand Shake: If this is appropriate and acceptable in your work, attempt to keep the hand shake up-right. If you tilt the handshake to the left so that your hand is on top this is considered a power play in your favor. If the handshake is tilted to the right so that the other person’s hand is on top this is a power play in their favor. Avoid one-up-man-ship in something as simple as a handshake.
Body Stance: Be sure and use an open body stance, especially when speaking to more than one person. Include everyone in the group by facing them all. When I speak to a husband or wife, I make sure and position my body equally facing them both. So often I see sales people favor one person over the other in a two-person encounter.
Notice the position of your client’s feet when they are speaking with you. There is an axiom in studying body language that says “The feet point to where the body wants to go.” If you are engaged in conversation with a customer, yet their feet point away from you, there is a good chance that you don’t have their full attention and you need to re-establish control so that you can properly help your customer.
Body language speaks louder than words.
Success to you in your pursuits!
Here are the facts.
Communication is …
7% Words
38% Tone
55% Body language
Most individuals use some 700,000 signals that they give off in day-to-day human interactions, and approximately 250 facial expressions. We are constantly giving and receiving verbal and non-verbal communication in every conversation, passing glance, brief smile and nod of our heads to another human being. Everything we do, from the way we sit, the amount of eye contact we use and even how loudly we speak all send verbal and non-verbal signals about us and our feelings. Our non-verbal signals produce either a sense of trust and interest in connecting with another person or they generate disinterest, distrust and fear.
Eye Contact: Look people in the eye. Avoid prolonged stares and glares, but give a solid look in the eyes for 2-3 seconds, break away and be sure and include every person in the party with whom you are speaking.
Be aware of your own eyes when engaging someone in conversation. Experts in body language and non-verbal expressions are in agreement that when a person visually recalls something, they look up and to the left. When they make up an answer or lie, they look up and to the right.
Hand Shake: If this is appropriate and acceptable in your work, attempt to keep the hand shake up-right. If you tilt the handshake to the left so that your hand is on top this is considered a power play in your favor. If the handshake is tilted to the right so that the other person’s hand is on top this is a power play in their favor. Avoid one-up-man-ship in something as simple as a handshake.
Body Stance: Be sure and use an open body stance, especially when speaking to more than one person. Include everyone in the group by facing them all. When I speak to a husband or wife, I make sure and position my body equally facing them both. So often I see sales people favor one person over the other in a two-person encounter.
Notice the position of your client’s feet when they are speaking with you. There is an axiom in studying body language that says “The feet point to where the body wants to go.” If you are engaged in conversation with a customer, yet their feet point away from you, there is a good chance that you don’t have their full attention and you need to re-establish control so that you can properly help your customer.
Body language speaks louder than words.
Success to you in your pursuits!
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