(This is such a timely topic that I feel a need to post it. It has circulated the web a few times over, but I never tire of being reminded of this important skill. I wish I knew the origin of this story. If I ever find out, I’ll post it on a future blog.)
“During my second month of college, our professor gave us a pop quiz. I was a conscientious student and had breezed through the questions until I read the last one:
"What is the first name of the woman who cleans the school?"
Surely this was some kind of joke. I had seen the cleaning woman several times. She was tall, dark-haired and in her fifties, but how would I know her name?
I handed in my paper, leaving the last question blank. Just before class ended, one student asked if the last question would count toward our quiz grade.
"Absolutely" said the professor. "In your careers, you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say "hello."
I've never forgotten that lesson. I also learned her name was Dorothy.”
Your name is your most important possession on earth. When people remember it and use it correctly you are being paid one of the most high compliments ever afforded an individual.
You are being recognized and respected.
When you remember a person’s name you make them feel important.
Rule #1 in people skills – Make their day. Remember their name.
P Michael Biggs
A People Moment
One Moment at a time